The Heure Bleue is a traditional riad, situated in the Essaouira medina, restored to a very high level to merit its Relais & Chateau status.
The Heure Bleue hotel in Essaouira is a traditional riad, situated in the Essaouira medina. Originally a traveller's hotel, it was restored in 2004 to resemble a colonial residence. The 16 rooms and 19 suites are variously decorated in African, Portuguese and colonial English styles. Junior suites are English and Portuguese, while the senior suites are Oriental and African.
The hotel facilities include an excellent restaurant and a beautiful rooftop pool and terrace, with stunning views over the ancient, whitewashed city below.
The Heure Bleue hotel offers an extensive range of spa treatments (known as Zen Rituals) including a range of hammams, massages and beauty treatments. Telephone and internet access is available. Rooms and suites have air-conditioning and a fireplace.
Heure Bleue - Relais & Châteaux has been rated 5 times, with an overall rating of 3.00 out of 5.
From Matt Bell who stayed here in July 2014
Just mention you don't want room 24 for future guests. I should add that we saw a large cleaning team head in there and the maintenance man. I think the manager was suprised when she saw our first room and i can understand why as it really did not reflect the rest of the hotel!
From Shelagh Bryce who stayed here in February 2014
L'heure bleue. I felt the staff let it down. They were untrained and breakfast for example was a hit or a miss. Expensive but we knew it would be so that wasn't the issue. Just really over promised and under delivered due to the staff and actually lack of management presence compared to for example les deux tours where the presence of the manager made such a difference. No comparison in terms of levels of service and standards. Les Deux Tours streets ahead.
From Sara R who stayed here in October 2013
L'heure Bleue - we loved the colonial feel of the hotel. The staff were gracious and professional and clearly felt proud of their hotel - quite justifiably. Our room was quite small but that didn't bother us - the girls' twin bedded room was on the corner so was quite a lot larger (think they secretly quite enjoyed that!) The rooftop pool/terrace was stunning. The food was good but v pricey for a lunch snack, but I guess that's just what one pays in a hotel of this standard. Breakfasts again were buffet style but there was an issue with running out of cereal bowls, spoons, etc on a couple of occasions. Fresh orange juice was tantalisingly being freshly squeezed by a lady, and then taken round to the tables. It was a bit hit and miss as to whether it actually made it to one's own table - perhaps a better arrangement would be to collect them from the buffet counter - just a small thing but thought worth mentioning.
From Matt Bell who stayed here in July 2013
The hotel has been a big disappointment since we arrived earlier. The room is not maintained well. Lots of lights don't work, cupboard doors don't close, the water pressure and temperature is awful and there is no proper shower. A bath isn't a real option as the water is tepid and takes forever to reach a quarter filled. The worst aspect however is the large amount of mould on the bathroom walls. These problems combined with the pile of rubbish beneath our balcony have led to anything but a luxury feel.
Sorry to be the bringer of a complaint as the first two hôtels were brilliant and the driver has been too! We have shared our complaint with hotel staff who are seeking to rectify the situation, but getting our complaint across has been difficult.
From Diana Short who stayed here in February 2013
We were a little disappointed with the food considering how much we were paying!