I'm pleased to tell you that the trip went very well and we both had a fantastic time. From the moment we were greeted at the airport on arrival to the time we were taken back, everything was perfect.
The hotels were great. Les Deux Tours was really special and the service especially was second to none. Bab Ourika's setting was like nothing else. Great recommendations. Both places had decorated the bed and room with petals having obviously got wind that we were on honeymoon.
We had dinner at Dar Moha on our first night, which was very good. Souad (who was charming) gave us some good advice before we went there - don't have any lunch! Wise words.
The transfers also went well, always on time.
The five days really couldn't have gone any better, so thanks to you for that.
I had never used a travel agent before but now I wouldn't hesitate to use one again, and if I am to travel to Morocco I would have no hesitation using LOM again. The advice and service you have given along the way has been priceless.
You said you are interested to hear any negative points, so I'm sorry to disappoint you with this very positive email.
The only thing I can think of is that we didn't seem to have Speedy Boarding tickets on the flight back to London (perhaps our error). However, this made no difference as we were amongst the first to board the plane anyway. So not a problem.
And one more thing perhaps. We had an interesting day and evening in Marrakech. It's certainly a place like no other and I should have prepared myself better for the experience (which included Rachel nearly having her engagement ring yanked off her finger). All was well in the end though.
So what I would suggest is maybe you could put together a few "Dos and don'ts", for Marrakech (keeping your wits about you, haggling etc) and wider Morocco (culture, behaviour etc) and include these in the travel wallet you send out prior to departure.
I should add that Souad was very good at giving us useful information, but I always like something to refer to.
But, as I have said, it was a great trip and there really is very little you can improve on. You did a great job.