Customer Feedback for Lawrence of Morocco

Below are some testimonials from our customers relating to Lawrence of Morocco; hotel feedback is displayed on the hotel pages in 'reviews' tab.

Reviews of Lawrence of Morocco

Dear Max,

We were delighted with our holiday, which went without a hitch.

We particularly appreciated your service and availability, your professionalism and reliabilty and the quality of the recommendations that you made.

As you’ll recall, my daughter and I stayed at Les Deux Tours for 5 nights/6 days, and were extremely happy with the rooms that you managed to obtain for us as well as the value for money that these represented. The hotel was beautiful : absolutely what we were looking for and more. The staff were friendly and the grounds and rooms had real character and charm.

On the downside, some of the appointments in the bathrooms (particularly the showers) were a little rickety and in need of modernisation. Also, on the last two days of our stay the hotel was running at full capacity, which put some visible strain on the infrastructure and service. Some examples :

waiting times at some meals became very long
on one evening we were denied a table at the restaurant despite having booked with the reception that morning
it was impossible to get loungers by the pool because there was too much demand

However, these were minor inconveniences and bearable.

One final tip : on departure, we discovered that despite having a preprinted, checked in boarding pass, it was still necessary to queue at the check in desk to have our boarding pass stamped (Moroccan bureaucracy). We also discovered that we had to fill in a departure card. It would have been helpful to know about this beforehand, although I may have missed this in your e mails and the documentation that you sent us.

We’ll be using Lawrence of Morocco again, and recommending you to friends.

Thank you again.
With best wishes,

Tony Besse (Travelled in April 2014)

Morocco trour operator reviews

Dear Max

We had a wonderful trip thank you, thoroughly enjoyed it!  both hotels were lovely, the gardens at each were fabulous, the staff helpful and friendly and each pick-up with our drivers was very efficient, it all felt totally stress free.  I asked my husband about any negative points as I couldn't actually think of any, and neither could he.  Both guides we met were excellent also, it was really nice to have a guide just for the 2 of us.

We definitely plan to return to Morocco again, perhaps the Atlas mountains once more as the scenery was so stunning, and further south maybe, to be decided!

So many thanks for organising such a great itinerary for us.

Best wishes,

Julie Barlow (Travelled in March 2014)

Hippocampe Hotel Oualidia Morocco

Dear Max,

Your arrangements all worked to the letter. We loved Les yeux Bleu.  My wife in particular thought the renovations and general style very much to her taste, and staff were excellent.  They provided us with a delicious supper on our first night.  Oualidia - as beautiful as predicted, and the Hippocampe friendly and welcoming, from the boss (M Yvan?) to the amazing Mohammed and his team who couldn't do enough for us.  The rooms may not be 5 star, but we did not find them at all basic.  The owner showed us the work being done to upgrade the hotel, and the showroom looked just right.  (My wife's opinion again!)


Overall, your service was excellent, from the information you provided before we went, to being greeted at the airport by the driver and by Mrs Souad on the way to the riad. Our transfer to Oualidia was excellent - the driver friendly and knowledgeable.  The only quibble would be the journey from Oualidia to the airport. The young driver did not seem to know how to work the aircon in the car, with the result that we spent most of the journey being blown with hot air until he figured it out!
Our thanks for a lovely holiday.

Kind regards
Bill Willison (Travelled in March 2014)

Dear Mr. Lawrence

I am sorry to disappoint you but I cannot find any fault with your organisation. All the advice and guidance I got in selecting the holiday was excellent. Some of the confirmatory material came through in Travel Agent speak!

The hotels were excellent and we had superb rooms at both. Room 5 at Villa des Orangers was particularly good. Les Deux Tours was absolutely excellent with the grandchildren. I got the impression that coming through Lawrence of Morocco ensured extra special attention.

Mrs Souad was very solicitous; but as things were going so well I didn’t like to trouble her. But she came out to see us in any event.

You have an excellent team and delivered a wonderful holiday for us. It was a real pleasure doing business with you.

I attach an iPad drawing that my wife did at Les Deux Tours.

With thanks and all good wishes

John (Travelled in February 2014)

Les Deux Tours Marrakech, Morocco holidays

Hello Max,

It's taken me a few weeks to get caught up from our trip so that I could reply to your email, but I'd like you to know that our whole family (all nine of us) had a fantastic time in Morocco.  Your company did an excellent job of organizing our itinerary, providing transportation, selecting the most gorgeous hotels, and arranging for the extras such as walking tours, the hot air balloon ride, and camel rides.  Souad is amazing.  We never got to personally meet her, but she went the "extra mile" for us every time we made a request.  And she did so happily with the most wonderful "can do" attitude. 

Shafiq, our guide in Marrakech was also tremendous.  He was interesting, personable, and also went way above and beyond the call of duty to show us sights, make sure we were never hungry, and to arrange for transportation at the end of the day to the Catholic Church in Marrakech for Christmas Mass.  All personnel at the hotels and Rock Camp, even those who didn't speak much English, did their very best to help us.  I wish you arranged private tours in other countries, so that we could continue to have such great travel adventures elsewhere. 

In any event, we haven't stopped telling everyone we know about our trip and the incredible job your company had done.  Please, also thank  your staff for us.  We will never forget our trip to Morocco!
With best regards

Renate Fry    (Travelled in January 2014)

Bab Ourika, Atlas mountians, Morocco holidays

Dear Max,

Sadly back to reality this morning.

Great feedback all round – pick up and briefing from Souad was fine, Maison Arabe was simply excellent (probably the best all round hotel we have stayed in – great rooms; ambience; facilities, food and staff).

One thing to note – we thought the meal/experience at Dar Moha was not good value and not a patch on the meal/evening at the Maison Arabe the night before. Also it was approximately 50% more expensive for the same bottle of wine and the food was no-where near the quality of Maison. It felt a little tired. which is possibly a result of the “set menu” experience.

Bab Ourika, of course very different, but equally beguiling as Maison Arabe– wonderful room; equally great and friendly staff; good food and superb ambience. Amanda was very willing and helpful.

I have only been in the office 15 minutes and have thoroughly recommended the whole experience 5 times already. Say no more. 

From your perspective, very informative staff and professional pre-holiday experience. The late change of hotel just needed the confirmation email and your system updated but Denise was excellent when I phoned from the airport and Henry and her sorted out the finer details. Again, recommendation all round.

All we need to do now is save up for future trips….  

Regards,

Adrian P (Travelled in November 2013)

Maroc Lodge, Amizmiz, Morocco Holidays

Dear Max

Thanks for arranging such a great trip for us. Splitting our time between the mountains & Marrakesh was just what we needed.

Maroc Lodge was fantastic. We could not have been looked after better. The highlight was the guided tour with Latife. She was exceptionally knowledgable and we really enjoyed hearing a woman's perspective on life in the mountains.

Racking my brains for useful feedback on Maroc Lodge, it would be good to have the cost of the light lunch included in the price list in the room (the list includes the drink, hamman and tour prices at the moment.) The lunches were really good value but it's always good to know how much things are going to be in advance.

Also, if I was David I'd charge a small fee for use of the wifi! It's free at the moment and remarkably fast.

The Riad was really good and Majit's service was great. It was reassuring to know Souad was there too.

I'm not sure I'd go on a tour with Jamel again.  He wasn't particularly enthusiastic and didn't answer most of the questions we asked him.

A few thoughts on tipping in your info would be very handy. Latifa's advice was; only if you're really happy with the service, not below 20 and not above 100 dhms, so we stuck to that.

Thanks again. I wouldn't hesitate in recommending your services.

Best
Alison MCL (Traveled in November 2013)

Riad Les Yeux Bleus, Morocco holidays Marraekch

Dear Max ,

Well what can I say about Marrakech.  It's totally bonkers but in an exhilarating and vibrant way.  Despite my reservations about traveling by Easyjet the journey was quite civilised, especially with the speedy boarding option you included for us.  We were met at the airport on time for our transfer to Les Yeux Blue by a charming man whose name escapes me. We were made very welcome by the staff who then provided an enormous lunch with some very acceptable Morrocan wine.

The Riad was charming and a very tranquil haven from the madness outside. The only negative comment about it was we had a cold shower every day as we could not seem to get any hot water in our room ( 1st floor on the left). 

Again the transfer to Riad Camilia was very slick. As you predicted Nicholas made us feel very welcome and could not do enough for us.  He definitely went the extra mile though in making sure our stay was memorable in terms of the service and food he provided.  Our last meal in particular on the roof terrace with the mosques calling those to prayer will remain embedded in our memories for ever. 

We would all like to return to Morroco to visit the coast and mountains sometime. As for your request to provide negative comments I am afraid we have failed you miserably which means you have succeeded fantastically in providing a wonderful holiday experience. Thank you!

The Faints and The Meldrums (Travelled in September 2013)

Hotel La Roseraie, Ouirgane, Morocco holidays

Dear Max,

Many apologies for the delay in getting back to you.

Transfers - these were efficient, punctual and the drivers were excellent.   I know we were travelling on major routes to the mountains/coast and not all roads in Morocco would be like them, but the standard of the roads we drove on put the potholes of Surrey to shame!  We went on a morning trek in the mountains from La Roseraie which was stunning - our guide (Brian!) didn't speak much English but we got by with rusty French (mainly our daughters) and he was delightful.  Our guide for the half day in Marrakech, Mustafa, organised by you was very informative and helpful and showed us lots.  He told us a lot about the history of the country and it was interesting to hear about some of the current customs in Morocco and how things have changed. We ended up giving his card to a couple we met at Les Deux Tours and they called him for a tour and found him very informative too;

Morocco and Its People - we loved the country - the combination of mountains, city and coast was perfect (although another time, we would love to go into the desert).   We felt we saw Morocco in its natural form, rather than being 'on show' although of course we were staying in wonderful hotels that perhaps are not entirely typical.
Ouirgane was so lovely - sitting by the pool surrounded by stunning flowers with the backdrop of mountains was quite a feast for the eyes.
Marrakech was a wonderful place - we wandered rounds the souks the day after our guided tour and had a great meal at the Soudhouk - very atmospheric.  The only thing we missed out on which was a bit disappointing was seeing the Medina at night (we got a taxi straight to/from the restaurant), as on our last night I started coming down with this wretched bug. 
We all loved Essaouira, and whilst I didn't feel great, it didn't stop us wandering around and my husband was in seventh heaven tramping around the forts in the town.  We also had two great meals out in the evening. 

We found the people of Morocco gracious and charming - haggling in the souks was done with much humour and was an entertaining experience! Our elder daughter surprised us with her rather ruthless negotiating skills!  We were expecting to be hassled a lot more than we were (our younger daughter was expecting it to be similar to her experience in India, but said this was far more civilised);

Lawrence of Morocco - we have been greatly impressed with the personal, efficient and professional service you have given us.  You made me feel that you really cared about our experience on holiday and the hotels and itinerary you recommended for us had been chosen with care and thought.  We felt privileged guests at our hotels - as though travelling with your company made a difference - and you clearly have a great relationship and rapport with the hotels you deal with.  Your website is SO good - attractive, easy to navigate and very informative.

I suppose the only concern - and this was my husband's main worry  - was the tipping issue.  Your website gave good advice and you and Henry also responded to my specific queries before we went.  However, I foolishly forgot to ask about the etiquette for tipping hotel staff (particularly maids/waiters, etc).  The L'heure Bleue made this issue easier by stating in their hotel directory that although guests were not obliged to give tips, they had a box on reception for anyone who would like to give something and donations would be distributed to all hotel staff.   Perhaps other hotels could give guests guidelines on this and maybe some reference made to tipping in hotels in your website?

This year we wanted to have a real family celebration as all of us have had significant birthdays (some less depressing than others!) and felt we would like to mark it by doing something special.   We felt we had found the perfect holiday tailor made for us by Lawrence of Morocco.  From the moment Henry started putting together an itinerary for us, I really felt we were in for something special and my expectations were quite high - we were not disappointed, and the whole experience has been fantastic.
So thank you and Henry so much - and don't worry - I have been recommending you to any of my friends who will listen!

Sorry this is so long but hope you find some of it useful.
Kind regards,
Sara R (Travelled in November 2013)