Customer Feedback for Lawrence of Morocco

Below are some testimonials from our customers relating to Lawrence of Morocco; hotel feedback is displayed on the hotel pages in 'reviews' tab.

Max, 

We had a fantastic time and all returned very relaxed.   

We had no problems with any of the transfers, all worked really well and we got to see the same driver several times which was good. 

The first hotel, Les Deux Tours, was really relaxing and we loved it.  Trips into Marrakech were awesome.  It is great to know that such madness still exists so close to home! 

The trek was stunning and made by Ahmed and the cook who turned out some amazing food, even putting the hotel to shame!  We had the right kit with us although we didn't need any of the water purification as they had bottled water. 

Then to Bab Ourika.  We have travelled to quite a few places around the globe and stayed in some interesting hotels but everyone agreed that this is probably the best.  When we turned up to this tranquil, cool haven we were hot, sweaty and covered in dust but after a day we were totally relaxed.  We met Amanda and she sorted our trek as Ali and Beth decided against another walk.  So Matthew and I did a shorter trek as the temperatures were increasing.  The rest of the time was spent unwinding. 

The coast was, as you warned us, a different experience.  We took full advantage of the kayaks, boat trip, beach walks and surfing.  We even managed to see flamingoes after a march at the end of the lagoon.  Mohammed is delightful but we struggled in the restaurant as they seemed to lack any fish we ordered.  It did have the feel of an out of season holiday camp!  The curtains in the rooms we had (refurbished ones on the front) did cause the biggest laugh on the holiday (photograph available on request). 

Thanks for organising our last night back at Marrakech.  We had missed the Moroccan feel when we were on the coast and really enjoyed being back in Les Deux Tours and Marrakech late on Saturday.  This also meant that we had a short transfer to the airport on the Sunday so we spread the journey.  We all thought it worked well. 

Do thank everyone involved in organising our holiday, it really was one of our best. 

Cheers,

Graham Ayres  (Travelled in July 2014)

Dear Max

I have never written to thank you for organising such an amazing holiday for myself and Sharon in Marrakech.  I returned home to problems with the health of my 90 year old mother along with catching up with work and I have never got round to contacting you.

Anyhow it was a brilliant holiday and we would never have done it or indeed enjoyed it so much without your organisation, we didn't have to do a thing and everything ran like clockwork!  The mix of Marrakech and the Atlas Mountains, les Deux Tours and Maroc Lodge was perfect.

Many thanks

Patricia Morcom

Dear Denise,

All went very well yesterday. Car collected on time – and was a very comfortable minibus, not a van. Made it to airport on time. The upgrading was not possible because they had actually sold out Club! But flight home was a breeze and eventually made it back to country house in early evening.

Sarah is much better but has been in touch with her medical team in Cambridge and will be having more tests and assessments.

Now I am not jabbing at an iPhone, I just want to thank you properly for everything you did. When I first spoke to you – before you even told me your name! – I was at lowest ebb. Had just seen Sarah bleed copiously, struggled to get her seen by a doctor, had to pay 3000 dirhams before the ambulance would even move, not slept at all, paid another 20,000 dirhams before the clinic docs would even take her blood pressure. Then seen her wheeled off to intensive care with some very serious looks on faces of the docs. Then been deposited in a fleapit of a hotel by a taxi driver. Phone out of all charge. Charger and rest of luggage 100Km away. My French non-existent. My cash all spent on ambulance…

I really was at lowest ebb. And then your cheerful voice came on and your helpfulness began to sort all my woes. Within hours I was in a presidential suite at a lovely hotel, reunited with luggage and able to turn attention to Sarah. You need to know how good that was of you.

I have a friend who mocks me for continuing to use travel agents in this era of self-booking on internet. But I have proven the worth of having professionals on side to help in times of crisis. This was certainly one of those.

You must know how grateful I am for everything you did.

Adrian McGlynn (Travelled in June 2014)

Best Morocco tour operator specialist

Dear Max

Thank you so much for organising such a wonderful holiday.  I really have no negative comments at all, everything was fantastic.  Dar Ayniwen was a great place to start the holiday being able to relax in the gardens by the pool away from the hustle and bustle of the medina.  It was a great contrast actually to the medina.  The staff were very welcoming and friendly and your rep visited us there and was equally welcoming, friendly and informative.

La Sultana was exquisite and it was a privilege to stay there.  We loved every minute and although the medina was crazy in many ways and so busy in the evenings it was lovely to come back to the calm of the Riad.  Actually the only negative comment I have was our inability to barter....we definitely need to brush up on our bartering skills!!

Your transfers and day trip to Asni Ourigane were punctual and the drivers helpful and informative.

Our trip was rounded off with a night's stay at La Pause and we can honestly say it was one of the best holidays we've ever had.  We'll definitely be going back to Morocco!

Thank you again, we'll definitely be back in touch for our next visit and I will be happy to recommend you to anyone wanting to visit Morocco.

Regards

Andrea Hawkins (Travelled in April 2014)

Reviews of Lawrence of Morocco specialist tours to Morocco

Dear Max,

We had a fabulous holiday at Les Deux Tours and Maroc Lodge. Accommodation at both places was superb, better than we could have imagined, with Les Deux Tours stylish and elegant and Maroc Lodge more period,  food and service excellent in both.
At Maroc Lodge, we felt particularly looked after as I got a stomach problem and without my requesting, Beatrix realised the set menu food would be too rich. She kindly arranged for me to have  a special broth, and plain fish the next meal too.
Our  guide on the two walking trips we did, Latifa Asselouf was exactly as her name states! seems to know absolutely everybody within a wide geographical range of Amizmiz and gave us two wonderful and different experiences of the countryside and people.

All the transport arrangements went very smoothly. All drivers were on time, efficient and when a tyre burst on our way from the airport to les Deux Tours, we weren't even aware there was a problem until the driver pulled up and at the same time, another taxi pulled up behind to take us on to the hotel, while the driver remained with the first taxi to fix the problem.

Thank you so much for your very individual attention to all the details of the trip. I know you asked us to let you about anything we felt could be better - but we can't think of anything! Oh, except that there was no 'service compris' in the hotels, and maybe we missed it in your notes, but we had to make a guess at what was appropriate. At les Deux Tours they thought we were being too generous and stopped Paul putting any more into the tip box. At Maroc Lodge David didn't give us much of a clue either!

I am sure we will be returning to Morocco - it is a fascinating and varied country and the people are a delight.
I will certainly come back to you to make arrangements for us.

Many thanks for the fact that we will go back to work feeling genuinely relaxed and rested.

Best wishes

Prudence and Paul Lynch (Travelled in April 2014)

Reviews of Lawrence of Morocco

Dear Max,

We were delighted with our holiday, which went without a hitch.

We particularly appreciated your service and availability, your professionalism and reliabilty and the quality of the recommendations that you made.

As you’ll recall, my daughter and I stayed at Les Deux Tours for 5 nights/6 days, and were extremely happy with the rooms that you managed to obtain for us as well as the value for money that these represented. The hotel was beautiful : absolutely what we were looking for and more. The staff were friendly and the grounds and rooms had real character and charm.

On the downside, some of the appointments in the bathrooms (particularly the showers) were a little rickety and in need of modernisation. Also, on the last two days of our stay the hotel was running at full capacity, which put some visible strain on the infrastructure and service. Some examples :

waiting times at some meals became very long
on one evening we were denied a table at the restaurant despite having booked with the reception that morning
it was impossible to get loungers by the pool because there was too much demand

However, these were minor inconveniences and bearable.

One final tip : on departure, we discovered that despite having a preprinted, checked in boarding pass, it was still necessary to queue at the check in desk to have our boarding pass stamped (Moroccan bureaucracy). We also discovered that we had to fill in a departure card. It would have been helpful to know about this beforehand, although I may have missed this in your e mails and the documentation that you sent us.

We’ll be using Lawrence of Morocco again, and recommending you to friends.

Thank you again.
With best wishes,

Tony Besse (Travelled in April 2014)

Morocco trour operator reviews

Dear Max

We had a wonderful trip thank you, thoroughly enjoyed it!  both hotels were lovely, the gardens at each were fabulous, the staff helpful and friendly and each pick-up with our drivers was very efficient, it all felt totally stress free.  I asked my husband about any negative points as I couldn't actually think of any, and neither could he.  Both guides we met were excellent also, it was really nice to have a guide just for the 2 of us.

We definitely plan to return to Morocco again, perhaps the Atlas mountains once more as the scenery was so stunning, and further south maybe, to be decided!

So many thanks for organising such a great itinerary for us.

Best wishes,

Julie Barlow (Travelled in March 2014)

Hippocampe Hotel Oualidia Morocco

Dear Max,

Your arrangements all worked to the letter. We loved Les yeux Bleu.  My wife in particular thought the renovations and general style very much to her taste, and staff were excellent.  They provided us with a delicious supper on our first night.  Oualidia - as beautiful as predicted, and the Hippocampe friendly and welcoming, from the boss (M Yvan?) to the amazing Mohammed and his team who couldn't do enough for us.  The rooms may not be 5 star, but we did not find them at all basic.  The owner showed us the work being done to upgrade the hotel, and the showroom looked just right.  (My wife's opinion again!)


Overall, your service was excellent, from the information you provided before we went, to being greeted at the airport by the driver and by Mrs Souad on the way to the riad. Our transfer to Oualidia was excellent - the driver friendly and knowledgeable.  The only quibble would be the journey from Oualidia to the airport. The young driver did not seem to know how to work the aircon in the car, with the result that we spent most of the journey being blown with hot air until he figured it out!
Our thanks for a lovely holiday.

Kind regards
Bill Willison (Travelled in March 2014)

Dear Mr. Lawrence

I am sorry to disappoint you but I cannot find any fault with your organisation. All the advice and guidance I got in selecting the holiday was excellent. Some of the confirmatory material came through in Travel Agent speak!

The hotels were excellent and we had superb rooms at both. Room 5 at Villa des Orangers was particularly good. Les Deux Tours was absolutely excellent with the grandchildren. I got the impression that coming through Lawrence of Morocco ensured extra special attention.

Mrs Souad was very solicitous; but as things were going so well I didn’t like to trouble her. But she came out to see us in any event.

You have an excellent team and delivered a wonderful holiday for us. It was a real pleasure doing business with you.

I attach an iPad drawing that my wife did at Les Deux Tours.

With thanks and all good wishes

John (Travelled in February 2014)