Customer Feedback for Lawrence of Morocco

Below are some testimonials from our customers relating to Lawrence of Morocco; hotel feedback is displayed on the hotel pages in 'reviews' tab.

Dear Denise,

All went very well yesterday. Car collected on time – and was a very comfortable minibus, not a van. Made it to airport on time. The upgrading was not possible because they had actually sold out Club! But flight home was a breeze and eventually made it back to country house in early evening.

Sarah is much better but has been in touch with her medical team in Cambridge and will be having more tests and assessments.

Now I am not jabbing at an iPhone, I just want to thank you properly for everything you did. When I first spoke to you – before you even told me your name! – I was at lowest ebb. Had just seen Sarah bleed copiously, struggled to get her seen by a doctor, had to pay 3000 dirhams before the ambulance would even move, not slept at all, paid another 20,000 dirhams before the clinic docs would even take her blood pressure. Then seen her wheeled off to intensive care with some very serious looks on faces of the docs. Then been deposited in a fleapit of a hotel by a taxi driver. Phone out of all charge. Charger and rest of luggage 100Km away. My French non-existent. My cash all spent on ambulance…

I really was at lowest ebb. And then your cheerful voice came on and your helpfulness began to sort all my woes. Within hours I was in a presidential suite at a lovely hotel, reunited with luggage and able to turn attention to Sarah. You need to know how good that was of you.

I have a friend who mocks me for continuing to use travel agents in this era of self-booking on internet. But I have proven the worth of having professionals on side to help in times of crisis. This was certainly one of those.

You must know how grateful I am for everything you did.

Adrian McGlynn (Travelled in June 2014)

Best Morocco tour operator specialist

Dear Max

Thank you so much for organising such a wonderful holiday.  I really have no negative comments at all, everything was fantastic.  Dar Ayniwen was a great place to start the holiday being able to relax in the gardens by the pool away from the hustle and bustle of the medina.  It was a great contrast actually to the medina.  The staff were very welcoming and friendly and your rep visited us there and was equally welcoming, friendly and informative.

La Sultana was exquisite and it was a privilege to stay there.  We loved every minute and although the medina was crazy in many ways and so busy in the evenings it was lovely to come back to the calm of the Riad.  Actually the only negative comment I have was our inability to barter....we definitely need to brush up on our bartering skills!!

Your transfers and day trip to Asni Ourigane were punctual and the drivers helpful and informative.

Our trip was rounded off with a night's stay at La Pause and we can honestly say it was one of the best holidays we've ever had.  We'll definitely be going back to Morocco!

Thank you again, we'll definitely be back in touch for our next visit and I will be happy to recommend you to anyone wanting to visit Morocco.

Regards

Andrea Hawkins (Travelled in April 2014)

Reviews of Lawrence of Morocco specialist tours to Morocco

Dear Max,

We had a fabulous holiday at Les Deux Tours and Maroc Lodge. Accommodation at both places was superb, better than we could have imagined, with Les Deux Tours stylish and elegant and Maroc Lodge more period,  food and service excellent in both.
At Maroc Lodge, we felt particularly looked after as I got a stomach problem and without my requesting, Beatrix realised the set menu food would be too rich. She kindly arranged for me to have  a special broth, and plain fish the next meal too.
Our  guide on the two walking trips we did, Latifa Asselouf was exactly as her name states! seems to know absolutely everybody within a wide geographical range of Amizmiz and gave us two wonderful and different experiences of the countryside and people.

All the transport arrangements went very smoothly. All drivers were on time, efficient and when a tyre burst on our way from the airport to les Deux Tours, we weren't even aware there was a problem until the driver pulled up and at the same time, another taxi pulled up behind to take us on to the hotel, while the driver remained with the first taxi to fix the problem.

Thank you so much for your very individual attention to all the details of the trip. I know you asked us to let you about anything we felt could be better - but we can't think of anything! Oh, except that there was no 'service compris' in the hotels, and maybe we missed it in your notes, but we had to make a guess at what was appropriate. At les Deux Tours they thought we were being too generous and stopped Paul putting any more into the tip box. At Maroc Lodge David didn't give us much of a clue either!

I am sure we will be returning to Morocco - it is a fascinating and varied country and the people are a delight.
I will certainly come back to you to make arrangements for us.

Many thanks for the fact that we will go back to work feeling genuinely relaxed and rested.

Best wishes

Prudence and Paul Lynch (Travelled in April 2014)

Reviews of Lawrence of Morocco

Dear Max,

We were delighted with our holiday, which went without a hitch.

We particularly appreciated your service and availability, your professionalism and reliabilty and the quality of the recommendations that you made.

As you’ll recall, my daughter and I stayed at Les Deux Tours for 5 nights/6 days, and were extremely happy with the rooms that you managed to obtain for us as well as the value for money that these represented. The hotel was beautiful : absolutely what we were looking for and more. The staff were friendly and the grounds and rooms had real character and charm.

On the downside, some of the appointments in the bathrooms (particularly the showers) were a little rickety and in need of modernisation. Also, on the last two days of our stay the hotel was running at full capacity, which put some visible strain on the infrastructure and service. Some examples :

waiting times at some meals became very long
on one evening we were denied a table at the restaurant despite having booked with the reception that morning
it was impossible to get loungers by the pool because there was too much demand

However, these were minor inconveniences and bearable.

One final tip : on departure, we discovered that despite having a preprinted, checked in boarding pass, it was still necessary to queue at the check in desk to have our boarding pass stamped (Moroccan bureaucracy). We also discovered that we had to fill in a departure card. It would have been helpful to know about this beforehand, although I may have missed this in your e mails and the documentation that you sent us.

We’ll be using Lawrence of Morocco again, and recommending you to friends.

Thank you again.
With best wishes,

Tony Besse (Travelled in April 2014)

Morocco trour operator reviews

Dear Max

We had a wonderful trip thank you, thoroughly enjoyed it!  both hotels were lovely, the gardens at each were fabulous, the staff helpful and friendly and each pick-up with our drivers was very efficient, it all felt totally stress free.  I asked my husband about any negative points as I couldn't actually think of any, and neither could he.  Both guides we met were excellent also, it was really nice to have a guide just for the 2 of us.

We definitely plan to return to Morocco again, perhaps the Atlas mountains once more as the scenery was so stunning, and further south maybe, to be decided!

So many thanks for organising such a great itinerary for us.

Best wishes,

Julie Barlow (Travelled in March 2014)

Hippocampe Hotel Oualidia Morocco

Dear Max,

Your arrangements all worked to the letter. We loved Les yeux Bleu.  My wife in particular thought the renovations and general style very much to her taste, and staff were excellent.  They provided us with a delicious supper on our first night.  Oualidia - as beautiful as predicted, and the Hippocampe friendly and welcoming, from the boss (M Yvan?) to the amazing Mohammed and his team who couldn't do enough for us.  The rooms may not be 5 star, but we did not find them at all basic.  The owner showed us the work being done to upgrade the hotel, and the showroom looked just right.  (My wife's opinion again!)


Overall, your service was excellent, from the information you provided before we went, to being greeted at the airport by the driver and by Mrs Souad on the way to the riad. Our transfer to Oualidia was excellent - the driver friendly and knowledgeable.  The only quibble would be the journey from Oualidia to the airport. The young driver did not seem to know how to work the aircon in the car, with the result that we spent most of the journey being blown with hot air until he figured it out!
Our thanks for a lovely holiday.

Kind regards
Bill Willison (Travelled in March 2014)

Dear Mr. Lawrence

I am sorry to disappoint you but I cannot find any fault with your organisation. All the advice and guidance I got in selecting the holiday was excellent. Some of the confirmatory material came through in Travel Agent speak!

The hotels were excellent and we had superb rooms at both. Room 5 at Villa des Orangers was particularly good. Les Deux Tours was absolutely excellent with the grandchildren. I got the impression that coming through Lawrence of Morocco ensured extra special attention.

Mrs Souad was very solicitous; but as things were going so well I didn’t like to trouble her. But she came out to see us in any event.

You have an excellent team and delivered a wonderful holiday for us. It was a real pleasure doing business with you.

I attach an iPad drawing that my wife did at Les Deux Tours.

With thanks and all good wishes

John (Travelled in February 2014)

Les Deux Tours Marrakech, Morocco holidays

Hello Max,

It's taken me a few weeks to get caught up from our trip so that I could reply to your email, but I'd like you to know that our whole family (all nine of us) had a fantastic time in Morocco.  Your company did an excellent job of organizing our itinerary, providing transportation, selecting the most gorgeous hotels, and arranging for the extras such as walking tours, the hot air balloon ride, and camel rides.  Souad is amazing.  We never got to personally meet her, but she went the "extra mile" for us every time we made a request.  And she did so happily with the most wonderful "can do" attitude. 

Shafiq, our guide in Marrakech was also tremendous.  He was interesting, personable, and also went way above and beyond the call of duty to show us sights, make sure we were never hungry, and to arrange for transportation at the end of the day to the Catholic Church in Marrakech for Christmas Mass.  All personnel at the hotels and Rock Camp, even those who didn't speak much English, did their very best to help us.  I wish you arranged private tours in other countries, so that we could continue to have such great travel adventures elsewhere. 

In any event, we haven't stopped telling everyone we know about our trip and the incredible job your company had done.  Please, also thank  your staff for us.  We will never forget our trip to Morocco!
With best regards

Renate Fry    (Travelled in January 2014)

Bab Ourika, Atlas mountians, Morocco holidays

Dear Max,

Sadly back to reality this morning.

Great feedback all round – pick up and briefing from Souad was fine, Maison Arabe was simply excellent (probably the best all round hotel we have stayed in – great rooms; ambience; facilities, food and staff).

One thing to note – we thought the meal/experience at Dar Moha was not good value and not a patch on the meal/evening at the Maison Arabe the night before. Also it was approximately 50% more expensive for the same bottle of wine and the food was no-where near the quality of Maison. It felt a little tired. which is possibly a result of the “set menu” experience.

Bab Ourika, of course very different, but equally beguiling as Maison Arabe– wonderful room; equally great and friendly staff; good food and superb ambience. Amanda was very willing and helpful.

I have only been in the office 15 minutes and have thoroughly recommended the whole experience 5 times already. Say no more. 

From your perspective, very informative staff and professional pre-holiday experience. The late change of hotel just needed the confirmation email and your system updated but Denise was excellent when I phoned from the airport and Henry and her sorted out the finer details. Again, recommendation all round.

All we need to do now is save up for future trips….  

Regards,

Adrian P (Travelled in November 2013)