Customer Feedback for Lawrence of Morocco

Below are some testimonials from our customers giving feedback for and reviews of Lawrence of Morocco; please note that feedback for specific hotels is displayed on each hotel page (in the 'Reviews' tab).

5*

Dear Max

Thank you for your email.  Philip and I thoroughly enjoyed our holiday. 
The riads we stayed in were excellent and we must mention Riad Cinnamon in particular as they were most helpful to us and were so obliging in every way. 

Unfortunately nothing really went wrong on the holiday so no negative feedback to give you. The transfers went smoothly and we had no real problem with flights etc.  The only probelm is the weight we have put on after the excellent food and wine!!!

We would like to take this opportunity to thank you and your staff espceially Denise inh elping us book this trip and will certainly be recommended you.

Best wishes
Kay

(travelled in Feb 2015)
5*

Hi Denise/Max

We had a great time and here is my feedback.

Mrs Souad introduced herself on the journey from the airport to the Riad but we had no reason to contact her.

The Riad Camilia was terrific – Nicholas looked after us really well and was a mine of information.
We ate all of our meals in the Riad except for the first night.  As the hotel wasn’t full Nicholas moved us to a small private dining room, which was lovely, when it was just the two of us eating in. Although my husband did find the low seats rather trying. All the staff were most helpful.

The balloon ride was a great success.

The first guide who showed us the cultural parts of Marrakech was very good, and he even took as to a good English speaking herbalist as my husband had a cold, and we bought some rather potent nigella seeds, which certainly helped.
The 2nd day we had a driver to drive us around to see the gardens and he must have thought we were odd because they really weren’t worth the bother.  They could and probably were once so much more, and from the air on the way out of Marrakech you could appreciate the extent of them.  It was my idea to have a look but I certainly wouldn’t recommend this to any others except of course the Majorelle gardens which were interesting in their own way. The driver also took as to the Mamounia Hotel at my request – we thought we would have a coffee there, which was an excellent idea as it turned out, a swanky hotel with a nice garden! We didn’t bother going around the Palm Grove area as we had driven through there quite a lot before and after the balloon ride, delivering other guests so felt we had seen it.

On reflection we could have made better use of the driver.  Next time!

We had an easy transit to Bab Ourika and requested that we visit the Berber market on the way, but the driver indicated he was short of time having driven quite slowly  to the mountains.  Although he did say we could stop for a short while  I felt that we didn’t really have enough time, so we decided not to see it.  A mistake.

Bab Ourika was a complete contrast to the Riad, where one was opulent the other stark, but we had been upgraded to a de luxe room, and it was really a very good peaceful location, lovely grounds and views.
We had an excellent guide the next day, with good English and a good and generous picnic was bought to us on a donkey!  We made use of the Hammam and the masseuse afterwards which was a good idea for desk bound English people who hadn’t taken any exercise for some time.
I would say that the food was quite basic here but perfectly edible, and I think I would be disappointed if I had come to Bab Ourika for my main holiday for a rest.  Fine as a base for walks, which others were doing, or as a stopover.  I believe the owner is English – we met him briefly - but I thought he might have realised that the actual food itself could have been so much more.  Again the staff were faultless.

All in all a great success and leaving us wanting more.  As an aside both Maurice from the balloon company and Nicholas sang the praises of your company. 

Kind regards and many thanks.

Fiona Applegate

(travelled in Feb 2015)
5*

Hi Max

Thanks for your email, overall we had a great time, we would return to Marrakech, and we would definitely recommend you to all of our friends that are thinking of going to Morocco.

The La Sultana was fantastic in every aspect, and especially the staff. The Balloon flight was a bit disappointing, in part due to the weather. The guided tour was good but unfortunately the guide did not want to take on board what we wanted to do, only what he wanted us to see. In the end we cut the tour slightly short but enjoyed the experience.

KBO was a total contrast, and again was fantastic. The trek was great and our guide was perfect.

The transfers were spot on, and the contact we had with your local team was spot on.

Thanks again for your guidance and arranging a fabulous break for us.

Cheers Ian

(travelled in Feb 2015)
5*

We cannot thank you enough for the wonderful holiday, the pre flight documentation was first class and while a departure from MP2 on Ryanair is never a wonderful experience, everything changed the moment we arrived in Morocco. The hotels lived up to our expectations and in each we received a warm reception, good service and on each occasion were sorry to leave. The hire car was fine and we enjoyed our drive from Essaouira, Taroudant, Skoura and onto Marakesh and although the roads had suffered from considerable damage after the recent storms we quickly realised that it takes far longer than a 'French autoroute' but it was all part of a wonderful experience. The final stay at Les deux Tours was magnificent, the staff were so friendly and the hotel well positioned that we were reluctant to leave at 6.45am especially after the New Year celebrations! the night before.


This was our first long stay in Morocco and we are already discussing a trip next Christmas to see Rabat and Fes - if we do, We will definately use LOM and I have no hesitation in recommending the company to family and friends - GREAT experiences - many thanks and best wishes for 2015

 

(travelled in Dec 2014)
5*

A fantastic trip, thank you for organising it. This is my second one with you , having been torn away from a company I have used for over 20 years, and I have to say that I am really  impressed again. My initial choice of Maroc Lodge wasn't available and I was dubious about Bab Ourika, as some reviews are a bit.... But Denise convinced me and I am glad she did.

Although I was away for only a short time , it felt like I was away for far longer.

The whole service from start to finish was first class. I loved the venue and the walking so much so that I am seriously tempted to book straight away for a similar time next year...something I have never done! So hopefully that gives you some idea of the satisfaction I have had for both my trips.

With many thanks to you all and I wish you an amazing and successful New Year.

 

(travelled in Dec 2014)
5*

Dear Max,

Thank you for your email - I am sorry, but I am going to disappoint you!  Although negatives are helpful to you, our holiday was perfect and I really can't find anything but praise to feed back to you.  I would say you have a great team and we will definitely use you again for a return trip to Morocco.  Thank you to everyone for making our holiday everything we wanted it to be.

With best wishes

 

(travelled in Nov 2014)
5*

Dear Max
Thank you for your request for feedback. Unfortunately I have nothing but praise and positive comments for my whole experience with your company!

From my first contact with your staff I have been impressed by the fantastic organisation you run. I found your company on the Internet.  I put "holidays in Marrakech" into google and you were on the second page after all the big travel companies like Thomas Cook and Thompson. We wanted a more individual experience than the big boys offer so I called your office. I am so glad I did as everything after that point went so well. 

I listened to the advice from your staff, who knew the accommodations and had been there. That is worth so much, to have recommendations from people who have actually been there.   I chose Riad Camilia on their advice and I am so glad I did.  It is such an oasis in the heart of the medina. Nicholas is a fantastic manager and such a great host. I shall be putting a review on a trip advisor!

We were also recommended to take a guided tour of the city and again, I am so glad we did as it gave us so many insights into the city and also enabled us to talk to a local and find out what life is like for people in Morocco.

The whole trip, from the flights - with their pre-booked seats ( we have never done this with Easy jet but its so easy!) to being met at the airport, the guided tour, Nicolas, the Riad, etc etc was absolutely fabulous.

I cannot recommend your company highly enough and I shall be liking you in Facebook and telling all my friends about you.

With many thanks and best wishes

 

(travelled in Nov 2014)
4*

Dear Max,

Just to say we had an utterly fantastic time in Morocco thanks to you and your team. Thank you so much for organising it all.

Right now like everyone I'm plunged into the business of catching up on work emails etc  but I take the point of your request for feedback and will write properly as soon as I can with any comments I think might be useful to you.

I'll be in touch again asap whilst memory is fresh (though how could it not be after the holiday of a lifetime).

All the Best

 

(travelled in Oct 2014)
Riad Hikaya, Marrakech Riads, Morocco holidays
5*
Dear Max,
 
Our experience with Lawrence of Morocco was faultless, from arranging the flights and Riad Hikaya to checking in on line for us and arranging menus for our first evening meal. Denise was extremely helpful and professional from our first contact to the arranging of menus before our flight. Your team in Marrakesh were all wonderfully helpful and just nice people. The Riad Hikaya was a delight to stay in and John and his team gave a service second to none.
 
We have to say that the 4 night break was perfect and this was in many ways down to the professional way  Lawrence of Morocco took care of us. We will not hesitate in using you again and recommending you to our friends.
 
Thank you from the 4 of us.
 
Kind regards
 
(travelled in Oct 2014)

9 reviews for Lawrence of Morocco (on this page) and 9 ratings, with an average rating of 4.89 out of 5.